Get in Touch With Us
Whether you have a question about how we review casinos not on GamStop, spotted something on the site that needs updating, or want to flag a concern about a listing, this page explains how to reach us and what happens once you do.
Ways to Contact Our Team
Email is the best way to reach us. We read every message that comes in and aim to reply within two working days. Send your enquiry to [email protected] and include a short summary of what it's about so we can route it to the right person straight away.
We do not offer live chat or a phone line for general enquiries — email lets us give considered, accurate answers rather than rushed ones, which matters when the subject is bonus terms, wagering requirements or licensing.
What We Can Help With
- Casino review questions — If you want more detail on how a specific site handles welcome offers, free spins, wagering requirements or withdrawal limits, ask us directly and we'll clarify.
- Corrections and factual updates — Casino terms, bonus percentages and payment options change without warning. If you notice something on gmacauto.co.uk that looks out of date, particularly around offers, licensing or payment availability, please tell us and we'll check it.
- Payments and withdrawals — If you're trying to work out whether a casino accepts debit cards, e-wallets, bank transfers or cryptocurrency for GBP accounts, or you have a general question about processing times or KYC checks, we're happy to point you towards the relevant guidance on the site.
- Feedback on our coverage — Suggestions for topics we haven't covered, or casinos you think deserve a closer look, are genuinely useful when we plan future reviews.
- Safer gambling concerns — If you or someone you know is struggling with gambling, or you want information on self-exclusion, deposit and loss limits, or GAMSTOP exclusion periods, mention this in your message. We can direct you to GamCare and other UK support services, though we cannot provide counselling or crisis support ourselves.
What We Can't Do
We're an independent research and review site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes with a specific casino, or override a casino's own complaints procedure. If you have an unresolved issue with a casino not on GamStop, your first step should always be that operator's own support team, followed by any dispute resolution service named in its terms. Because these casinos sit outside UK Gambling Commission oversight, the usual GB dispute routes generally do not apply — a point worth bearing in mind before you sign up, and one covered in more depth in our guide to trusted non GamStop casinos.
What Happens After You Email Us
A member of our editorial team reviews every message personally — there's no automated reply standing in for a real answer. Our target is a response within two working days, though this can stretch slightly if we're mid-way through updating a large batch of reviews. If your enquiry needs input from more than one person, we'll let you know it's taking a little longer rather than leaving you waiting in silence.
Keeping Our Reviews Accurate
Bonus terms, minimum deposits, maximum bonus bets, cashout limits and payment methods at casinos not on GamStop can shift with little notice, and overseas licensing arrangements aren't always as transparent as UK-regulated sites. Reader reports help us catch these changes faster than we would alone. If something you've experienced doesn't match what we've published, whether that's a wagering requirement, a withdrawal delay, or a support response you weren't happy with, we want to hear the details so we can look into it and update the page if needed.
Thank you for taking the time to get in touch. We aim to keep our coverage of non GamStop casinos honest and current, and messages from readers are a genuine part of how we do that.